Q. I checked your Better Business Bureau page and it says you are not rated. What does that mean?

The BBB creates pages for business for 3 reasons: 1. You receive a large number of complaints. 2. You pay $300+ per year to become "BBB Accredited" or 3. You receive a large number of good reviews. We are not BBB Accredited. The only reason we have a page with them is because several of our customers left good feedback about us with them and after 3 years they finally added us to their system. Usually businesses that pay for BBB Accreditation automatically receive an A Rating. We don't pay to have our business appear good. We work for it.

Q. [Email or Phone Call] What's the lowest you will take for [vehicle]?

A. You cannot haggle over the email or phone on a vehicle. If you would like to haggle please come in and take it for a test drive.

Q. I saw your car on Google and [website], do you still have it?

A. Our website is crawled by other car listing websites. We do not add them to other websites and they will leave the car listed forever. For instance, I searched for our 03 Altima we sold well over a month ago and it is on a car listing site and says it has T-Tops and a Roof Rack.

Q. I saw a lower price on "buycarandsellcar.com" for your [insert vehicle here]. Will you honor that?

No. We don't add our cars to these sites. They have software that automatically crawls dealers websites for free and adds the cars to their site. Much of their information on the vehicle is completely inaccurate. See the example above of the 2003 Nissan Altima we supposedly had that included t-tops and a roof rack.

On occasion, we advertise specials on Craigslist.com, we will honor those prices only.

Q. I sent an email about a car and have yet to receive a response . . .

Recently we noticed that a lot of emails were going into our spam box. We checked our spam box and responded to as many as we could. We do try to answer every email. However, we are more inclined to answer emails that include a phone number to weed out spam.